Delivery Info, Policy, & FAQs
We strive to provide the best and most efficient delivery experience possible. Delivering flowers can be tricky! Please help ensure a smooth delivery by providing the following information with your order:
- The recipient’s phone number
- The recipient’s unit or doorbell number
- The recipient’s buzzer code (if you know it!)
We offer free delivery everyday across Toronto, including North York, Scarborough, and Etobicoke (all M postal codes).
This includes houses, condos, apartment buildings, and businesses.
Please note, due to COVID-19: For the health and safety of our staff, we reserve the right to decline orders to nursing homes, retirement homes, long term care facilities or hospitals, or any other location, on a case-by-case basis.
We do not currently offer GTA delivery for orders placed on our website. However, we try to accommodate special requests based on our delivery capacity. Please email us to enquire about available GTA delivery dates (note that a delivery fee will apply).
Typical delivery times are between 10am and 5pm EST daily. However, these times are not guaranteed. Depending on delivery volume, particularly on major occasions such as Valentine's Day and Mother's Day, we operate extended hours and delivery times between 8am and 8pm EST.
Delivery Notifications & Tracking
You will receive an e-mail notification once your order has been delivered (don't forget to check your junk folder!). Note that notifications may be delayed for GTA deliveries or when using a third-party courier service.
General Delivery Practices
For most residences, our delivery drivers will knock on the front door and/or ring the doorbell, then place flowers by the foot of the door maintaining a safe social distance from the recipient.
For condo and apartment buildings, we will leave deliveries with the concierge whenever possible. Please note that many concierges who accept non-perishable parcels may not accept fresh flowers. If there is no concierge, or we are not able to delivery to them, deliveries will be placed outside the recipient’s unit door.
Please ensure to provide us with the recipient’s phone number, unit number, and buzzer code so we are able to access the building.
If we are not able to gain access to the building, or unable to complete the delivery for any other reason, the delivery will need to be re-scheduled for the following day.
Summer & Winter Deliveries
Depending on weather conditions, particularly during the winter, your delivery may not be able to be left outdoors.
During these times, it is important that we have the recipient's phone number in case we need to contact them prior to delivery or from their doorstep - some people may be home but not come to their door right away.
Other Commonly Asked Questions
When should I place my order?
The sooner the better! We accept orders for any future date.
We offer next-day delivery until capacity has been reached.
We do not offer same-day delivery at this time.
Can I request a specific delivery time / Can you let me know when my order will be delivered?
We deliver based on the most efficient delivery route possible, and cannot guarantee or predict a specific delivery time.
If it's essential that your order be delivered within a certain window (morning or afternoon), please contact us before placing your order to ensure this is possible.
Do you offer pickup?
Sorry, we do not offer pickup at this time.