Delivery Info, Policy, & FAQs
We strive to provide the best and most efficient delivery experience possible. Delivering flowers can be tricky! Please help ensure a smooth delivery by providing the following information with your order:
- The recipient’s phone number
- The recipient’s unit or doorbell number
- The recipient’s buzzer code (if you know it!)
Delivery Zones & Rates
- Toronto (all M postal codes): Free! (orders $50+)
- Vaughan, Richmond Hill, Markham: $12
- Mississauga, Pickering, Ajax, Aurora, Whitchurch-Stouffville: $14
- Oakville, Brampton, Whitby, Newmarket: $18
- Burlington, Oshawa: $20
- The minimum order for deliveries outside Toronto is $50
- For orders under $50 in Toronto, there is an $8 delivery fee
We deliver to most residences and workplaces including houses, condos, apartment buildings, office buildings, and storefronts (provided they are open within our delivery hours).
Please note, due to COVID-19: For the health and safety of our staff, we reserve the right to decline orders to nursing homes, retirement homes, long term care facilities or hospitals, or any other location, on a case-by-case basis.
Delivery Dates & Times
We deliver 7 days a week and on most public holidays, with the exception of December 25. You will be prompted to select a delivery date when checking out - if the date is available on the calendar, we'll deliver it! Note that dates will be closed off for delivery once our maximum capacity is reached.
Typical delivery times are between 10am and 5pm EST daily. However, these times are not guaranteed. Depending on delivery volume, particularly on major occasions such as Valentine's Day and Mother's Day, we operate extended hours and delivery times between 8am and 8pm EST.
Delivery Notifications & Tracking
You will receive an e-mail notification once your order has been delivered (don't forget to check your junk folder!). Note that notifications may be delayed for GTA deliveries or when using a third-party courier service.
General Delivery Practices
For most residences, our delivery drivers will knock on the front door and/or ring the doorbell, then place flowers by the foot of the door maintaining a safe social distance from the recipient.
For condo and apartment buildings, we will leave deliveries with the concierge whenever possible. Please note that many concierges who accept other parcel deliveries may not accept fresh flowers. If we are not able to deliver to the concierge, or if there is no concierge, we will leave outside the recipient's unit door or - if we are not able to access the floor - may need to ask the recipient to meet the delivery person in the lobby.
Please ensure to provide us with the recipient’s phone number, unit number, and buzzer code so we are able to access the building.
If we are not able to gain access to the building, or unable to complete the delivery for any other reason, the delivery will need to be re-scheduled for the following day.
Summer & Winter Deliveries
Depending on weather conditions, particularly during the winter, your delivery may not be able to be left outdoors.
During these times, it is important that we have the recipient's phone number in case we need to contact them prior to delivery or from their doorstep - some people may be home but not come to their door right away.
Other Commonly Asked Questions
When should I place my order?
The sooner the better! We accept orders for any future date.
We offer next-day delivery until capacity has been reached.
We do not offer same-day delivery at this time.
Can I request a specific delivery time / Can you let me know when my order will be delivered?
We deliver based on the most efficient delivery route possible, and cannot guarantee or predict a specific delivery time, particular in the case of GTA deliveries.
If it's essential that your order be delivered within a certain window (morning or afternoon), please contact us before placing your order to ensure this is possible.
Will you contact the recipient before delivering?
Typically, we will not contact the recipient ahead of time due to the volume of deliveries and in order to maintain the surprise. However, depending on the weather conditions and location of the delivery (particularly GTA deliveries), we may do so in order to ensure the delivery is safely received.
Do you offer pickup?
Sorry, we do not offer pickup at this time.
Do you delivery in your blue truck?
We wish we could! But unfortunately the truck isn't suitable for deliveries and is reserved for pop-ups and special events.